Frequently Asked Questions

What is the main mission of Padideh Shimi Jam Company?

The company’s mission is to produce and supply high-quality chemical raw materials for the detergent, cosmetic, and other related industries, so that customers can produce competitive end products that meet global standards.

The company’s vision is to become the leader in the chemical raw materials market in Iran and have a strong presence in regional markets and exports to neighboring countries and Central Asia.

Commitment to quality, innovation in production, commitment to the customer, and compliance with safety and environmental standards are the key values ​​of this company.

The company is a major player in the production of surfactants and basic chemicals and has a wider distribution network and a more diverse product portfolio than many competitors.

The main advantage is the combination of high production capacity, strict quality control, and the ability to provide customized products for industrial customers.

It has a significant market share in some consumer products such as betaine and saltine and is among the main suppliers of many Iranian detergent brands.

The company uses semi-automatic and fully automatic production lines that are adapted to current international standards and are updated periodically.

Optimization of the production process, use of wastewater recycling systems, and management of raw materials are aimed at reducing waste.

Iranian national standards, some international quality certificates (ISO), and environmental requirements are included in the production processes.

Products are checked in quality control laboratories from the stage of raw material entry to final production to ensure that their physical and chemical properties meet technical specifications.

Through continuous communication with customers, receiving feedback, and the ability to customize formulations for different industries.

The company has production, research and development, quality control, sales and marketing, and customer support departments that work in harmony with each other.

Employees participate in specialized technical, safety, and quality management courses to maintain the company’s competitiveness.

Creating a safe work environment, regular payments, welfare programs, and career growth opportunities are key policies.

Companies producing detergents, cosmetic and health products, pharmaceutical industries, and some textile sectors.

Focus on exporting to neighboring countries, introducing new products with higher added value, and partnering with local distributors in target markets.

Through the sales team, direct communication with customers, feedback forms, and complaint tracking.

The company has had relative revenue growth and has been able to maintain stable sales despite fluctuations in the foreign exchange and raw material markets.

Expanding production capacity, entering the field of high value-added products, and developing export presence.

Other question categories

What are the company's main products?

Products include surfactants (such as betaine, solutine, aramids, saponyl), softeners, disinfectants, glycerin, and specialty compounds for detergents and cosmetics.

Products are produced in pharmaceutical, cosmetic-hygienic, and industrial grades depending on the type of application; for example, glycerin is available in two grades: edible/pharmaceutical and industrial.

Yes, the company provides safety data sheets and technical specifications for most of its products, which include safety, maintenance, and application tips.

For industrial customers and research projects, it is possible to send samples in limited quantities.

Depending on the type of product, they can be stored for between 6 months and 2 years, provided that storage conditions are met.

Store at a moderate temperature, away from direct sunlight and moisture, so that the technical quality does not change.

Yes, in case of bulk orders and specific customer needs, the company can customize the formula or packaging.

Each product has a technical data sheet that includes pH, viscosity, purity, and other application specifications.

All products have datasheets on the website; for more detailed information, please contact the sales department.

The most common use is in the detergent, cosmetic, pharmaceutical, agricultural, and in some cases textile, paint, and resin industries.

What standards are followed in quality control?

Iranian national standards, ISO requirements, and standards related to the detergent and cosmetic-hygiene industries are applied in the production line and quality control laboratory.

Yes, depending on the type of customer and contracts, the company is audited by internal organizations and sometimes foreign companies to verify the quality of the products.

Customer complaints are registered in the Customer Affairs Unit, and after technical review by the Quality Control and Production Team, necessary corrections are made if necessary.

These methods include sampling during production, continuous laboratory testing, and the use of online quality control equipment.

Yes, the company is equipped with an independent quality control laboratory that conducts physical and chemical tests on products before final delivery.

What is the annual production capacity of each product?

It varies depending on the type of product, but overall, the company is considered one of the high-capacity producers in Iran and has the ability to meet the needs of a large part of the domestic market.

Yes, production lines are designed to be flexible and it is possible to increase capacity by changing shifts or investing in new equipment.

A combination of domestic technology and imported equipment is used; some machinery has been purchased from countries with technology.

Optimizing processes, reducing energy and water consumption, and using automation systems to reduce human error.

Are the raw materials mainly domestic or imported?

All products produced at Padideh Shimi Jam are commercial products, depending on the company’s consumption.

Exchange rate fluctuations, import restrictions, sanctions, and delays in international transportation are among the main challenges.

Delivery time varies from 2 days to a week depending on the product and order quantity.

Raw materials are stored in warehouses equipped with ventilation and safety systems so that their chemical properties do not change.

Yes, warehouses have fire suppression systems, proper ventilation, and safety equipment to reduce risks.

For some high-consumption basic materials, long-term contracts are concluded with domestic or foreign manufacturers.

Optimization of distribution routes, use of reliable transportation contractors, and consolidation of shipments are carried out to reduce costs.

What is the basis for pricing products?

All products produced at Padideh Shimi Jam are commercial products, depending on the company’s consumption.

Exchange rate fluctuations, import restrictions, sanctions, and delays in international transportation are among the main challenges.

Delivery time varies from 2 days to a week depending on the product and order quantity.

Raw materials are stored in warehouses equipped with ventilation and safety systems so that their chemical properties do not change.

Yes, warehouses have fire suppression systems, proper ventilation, and safety equipment to reduce risks.

For some high-consumption basic materials, long-term contracts are concluded with domestic or foreign manufacturers.

Optimization of distribution routes, use of reliable transportation contractors, and consolidation of shipments are carried out to reduce costs.

Optimization of distribution routes, use of reliable transportation contractors, and consolidation of shipments are carried out to reduce costs.

Optimization of distribution routes, use of reliable transportation contractors, and consolidation of shipments are carried out to reduce costs.

Optimization of distribution routes, use of reliable transportation contractors, and consolidation of shipments are carried out to reduce costs.

Who are the major domestic customers?

Companies producing industrial and household detergents, cosmetic and health care factories, paint and resin, water and wastewater – consumers of glycerin in 4 grades: cosmetic and health care, food, pharmaceutical, industrial

Target markets include neighboring countries such as Iraq, Afghanistan, Türkiye, and some Central Asian countries.

Exports make up a portion of total sales, usually around 10 to 20 percent depending on the product and year.

Yes, the company is trying to enter new markets in the Middle East and Southeast Asia by working with local distributors.

The detergent, cosmetic, pharmaceutical, and textile industries have the highest demand for the company’s products.

Yes, many surfactants and base compounds are used to produce a variety of household and industrial detergents.

Products such as glycerin and emollient polymers are used to moisturize, stabilize formulations, and enhance the quality of cosmetic products.

Optimization of distribution routes, use of reliable transportation contractors, and consolidation of shipments are carried out to reduce costs.

Challenges include fluctuating raw material prices, intense competition, the need for product standardization, and logistical constraints.

Yes, the company has the opportunity to cooperate with foreign companies and international distributors with the aim of developing exports and transferring technology.

What is the R&D budget?

The company allocates a portion of its revenue to R&D to ensure innovation in new products and formulations.

Yes, an independent team of chemists and process engineers operates in the R&D unit.

The R&D and quality control lab tests samples under laboratory and industrial conditions and checks their performance and safety.

Yes, the research and development team monitors global trends in the chemical and cosmetic industries to ensure that products are in line with global markets.

It usually takes between 6 months and a year from initial design to product launch.

Yes, trial samples are provided to selected customers to receive feedback before final production.

The focus is on developing green products, improving the performance of formulations, and entering specialized markets with high added value.

What packaging do the products come in?

Products are supplied in plastic containers, barrels, gallons, and industrial tankers depending on the order volume and type of application.

Yes, all packaging is designed with safety and leak-proof standards.

The R&D and quality control lab tests samples under laboratory and industrial conditions and checks their performance and safety.

Yes, export packaging is designed in compliance with international requirements and chemical transportation laws.

Some products have UV and moisture-resistant packaging to maintain product quality.

Yes, the company has the ability to change the type, volume, and design of packaging according to customer needs.